Sales Contracts Specialist

Description

Onsite for first 6months, then hybrid.

Extension possible

Position Overview

• The position serves as the internal business partner and primary point of contact for the field sales team customer support, commercial contracting, Sales Support and the install team.
• A Contract Data Specialist delivers value throughout the contract activation process to order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering an elite customer experience.

Essential Duties and Responsibilities

• Serve as the primary point of contact for regional Diagnostic sales teams to facilitate matters related to back-office needs and issues, such as Salesforce sales agreement and pricing activations, Oracle pricing discrepancies resolution, product pricing, sales order lookup, price notification, activating and deactivating of pricing.
• Collaborate and build strong relationships with internal teams to support the needs of the sales team and their customers. Key groups include Install Project team, Customer Support, Commercial Contracts, Finance, Sales Support, Sales Excellence and Internal Audit.
• Process contract activations and executions and administer customer pricing in Salesforce and Oracle.
• Act as the facilitator for Salesforce.com Diagnostic Account Executive sales agreement activations by translating reading customer signed documents and quote builds to ensure data accuracy.
• Collaborate with Commercial Contracts and take the initiative to understand contractual implications when activating Sales agreements.
• Take ownership and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer.
• Execute best practices for customer contract pricing setup.
• Ensure timely research, root cause resolution and respond to pricing inquiries from internal and external customers in specified turn-around time.
• Provide support to the other Contracts Data Specialists.
• Other duties as assigned by Manager. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.

• Superior communication skills – verbal, written and presentational.
• Strong communication, interpersonal and organization skills; establishes and builds relationships with stakeholders and cross-functional teams.
• Acute attention to detail and accuracy.
• Ability to adapt to a fast-paced environmoent and prioritize competing deadlines.
• Ability to adapt easily in a changing environment.
• Problem analysis and solving ability.

Experience

• 4+ years’ experience in sales support, contracts support, or legal support role.
• Experience working with Salesforce or similar system.
• Experience working with and supporting sales and sales contracts in the healthcare industry is strongly preferred.
• Experience working with contracts a plus.