Fleet Coordinator/ Manager

Description

Location: The candidate can be 100% remote, preferably located in California or a surrounding state

Position Summary:

• The Fleet Coordinator/Manager will play a crucial role in managing the company’s U.S.
• Fleet Operations and supporting field-based employees.
• This position ensures efficient day-to-day fleet management while providing exceptional service to Fleet drivers.
• The Fleet Coordinator/Manager will report directly to the Associate Director, U.S.
• Fleet Operations and collaborate with cross-functional teams to optimize vehicle usage, resolve issues, and maintain compliance with corporate Fleet policies.

Key Job Responsibilities:

Driver Support:

• Serve as the escalation point for field-based employees regarding fleet-related inquiries, including vehicle management and program compliance.
• Address and resolve driver concerns, answer questions, and guide drivers to existing resources.

Fleet Operations Management:

• Monitor vehicle inventory and program administration to ensure optimal fleet deployment.
• Apply broad business acumen, including using analytical methods to compare the costs and benefits of different fleet business initiatives.
• Manage the onboarding and offboarding process.

Vendor Coordination:

• Consult with vendors for vehicle registration, licensing, and compliance requirements.
• Track service performance metrics and escalate issues as needed.

Data Management and Reporting:

• Maintain accurate fleet records, including vehicle assignments, mileage, and maintenance history.
• Contribute to the development and distribution of monthly fleet reports.

Policy Compliance and Training:

• Ensure driver adherence to fleet policies and safe driving practices.
• Assist in the execution and tracking of driver training on fleet program guidelines.

Process Improvement:

• Identify and implement process enhancements to improve fleet operations efficiency and driver satisfaction.

Other:

• Perform other sales operations duties and special projects, as assigned.

Minimum Requirements:

Education:

• Bachelor’s degree in business, supply chain, operations management, or a related field (preferred).

Experience:

• 5+ years of experience in fleet management, operations coordination, or a related role.
• Experience working with field-based employees is required.

Skills:

• Excellent communication and interpersonal skills to support driver engagement.
• Experience with project delivery for large, cross functional projects.
• Proficient in Microsoft Office Suite including Excel expertise (functions, expressions, pivot tables, formulas, data sets) required.
• Independent thinker with the ability to take both a commercial and operation view of complex situations.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies:

• Customer-focused mindset with a commitment to providing top-tier driver support.
• Engage directly with drivers via email and phone, providing prompt and professional responses.
• Strategic thinker with the ability to independently manage projects and tasks, while keeping management informed on progress, challenges, and proposed solutions.
• Ability to collaborate across departments and with external vendors.
• This person for this position should have some experience with fleet, vendor collaboration and extremely comfortable interacting with fleet drivers and stakeholders