Customer Service Representative

Description

8:30 AM – 5 PM | Onsite | Overtime possible

Temp-to-hire after 91 days, based on performance

Summary:

• Support the order and rental process by maintaining accurate records, tracking part availability, and coordinating across sites.
• This role requires strong initiative, direct communication with the manager, and occasional warehouse access for inspections. Forklift use may be needed.

Key Responsibilities:

• Manage customer inquiries (phone, email, in-person)
• Coordinate orders, deliveries, and returns using Rental Results
• Track inventory, schedule technicians, and support service orders
• Assist with contract updates, billing, and documentation
• Collaborate with the branch team to resolve issues and meet customer needs
• Compile reports and support shop technicians as needed

Requirements:

• High school diploma + 2 years of related experience
• Forklift experience preferred
• Strong communication, organization, and customer service skills
• Proficiency in Microsoft Office and ERP systems
• Comfortable in both office and warehouse settings, with PPE