Resource/Service Coordinator

Description

Summary

Responsible for scheduling and coordinating field service operations, including technician dispatch, material planning, and customer communication. Acts as the central point of contact between customers, field supervisors, project managers, and internal teams to ensure efficient execution of HVAC and energy system service projects.

Key Responsibilities

• Coordinate service activities and assign technicians based on skills and availability

• Schedule personnel, subcontractors, equipment, and materials

• Dispatch technicians and notify customers; generate work orders

• Communicate with Field Technician Supervisors and Project Managers

• Review and forward project documentation

• Maintain customer satisfaction and resolve service issues

• Track service and project progress in internal systems

• Work with Parts & Procurement teams as needed

• Generate and interpret various operational reports

Qualifications

• Certificate from college/technical school OR 6 months to 3 years of related experience

• Proficient in Microsoft Office and general office equipment

• Preferred: Knowledge of Energy Management, HVAC, or Temperature Control systems

• Good communication, reasoning, and problem-solving skills

• Basic math skills (fractions, percentages, graphs)

• Valid Driver License - Few Field Visits