ServiceNow Solution Architect

Description

Onsite Requirement  - No

Job Summary:

We are seeking a highly skilled ServiceNow Solution Architect with 10+ years of experience in designing, developing, and implementing ServiceNow solutions.

• The ideal candidate will have a deep understanding of ServiceNow architecture, ITSM, ITOM, CSM, and other key modules.
• This role requires extensive experience in solution design, platform governance, integrations, and automation, ensuring optimal performance and scalability.
• The Solution Architect will work closely with business stakeholders, technical teams, and leadership to deliver enterprise-grade solutions aligned with business goals.

Key Responsibilities:

Solution Design & Architecture

• Lead the design and architecture of ServiceNow solutions, ensuring alignment with business and IT strategies.
• Define technical standards, best practices, and governance models for ServiceNow implementations.
• Architect scalable and maintainable solutions across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and other modules.
• Provide architectural guidance for custom applications and enhancements within ServiceNow.
• Development & Implementation
• Oversee the design and development of workflows, business rules, UI policies, and client scripts.
• Ensure optimal performance, security, and compliance in ServiceNow implementations.
• Design custom integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Servers.

Stakeholder Collaboration & Leadership

• Work closely with business stakeholders, developers, administrators, and leadership teams to gather requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to development teams.
• Conduct architectural reviews, impact assessments, and design validation.
• Platform Governance & Performance Optimization
• Establish and enforce governance policies to ensure ServiceNow best practices.
• Perform platform health checks, performance tuning, and optimization.
• Ensure compliance with ITIL and enterprise architecture frameworks.

Operational Excellence & Innovation

• Drive automation and AI-driven enhancements to improve ServiceNow efficiency.
• Stay up to date with ServiceNow releases, features, and industry trends, recommending innovations.
• Conduct periodic service reviews and post-implementation evaluations.

Required Qualifications & Experience:

ServiceNow Expertise

• 10+ years of experience in designing and developing ServiceNow solutions.
• Strong expertise in ITSM, ITOM, CSM, HRSD, GRC, SecOps, and custom applications.
• In-depth knowledge of Common Service Data Model (CSDM), CMDB, Discovery, Event Management, and Service Mapping.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer).
• Experience in ServiceNow integration with external systems (REST, SOAP, LDAP, SSO, MID Server, and Integration Hub).
• Deep understanding of ServiceNow security, access controls, and data privacy best practices.

Soft Skills & Work Environment

• Strong communication and stakeholder management skills.
• Ability to translate business requirements into technical solutions.
• Leadership and mentoring capabilities for guiding development teams.
• Analytical mindset with problem-solving and troubleshooting skills.