Learning & Development Manager

Description

Resource MUST have their own laptop

Flexible they can be remote ( team is based in Atlanta) - if they are local, they have the option to come in the office.

Timeline: 12-month contract August 2025 - August 2026

Role Overview

• The Senior Manager, Global Franchise Capability, supports the global Franchise Capability learning and development agenda, helping our associates achieve greatness for themselves and for our business.
• This role combines strategic thought leadership, stakeholder consulting and highly skilled program management into one role responsible for supporting end-to-end design, development and delivery of comprehensive development solutions. Sitting within the Talent & Development Center of Excellence (COE), this role delivers innovative adult learning strategies to a community that is hungry to grow.
• This role will interact with many others by leading project teams and collaborating across the company and also with vendors.

Key Accountabilities

Capability design and implementation

• Bring a fresh point of view to the strategic implementation of a rolling 3-year plan, including individual program design, development and program management of several new and ongoing core initiatives
• Partner with the Learning Innovation and Learner Experience team to infuse innovative and inspiring adult learning strategy into the implementation of existing initiatives and through new initiatives
• Define success criteria and assess the effectiveness of core offerings through effective data collection and analysis

Program Support

• Lead and support the design, development, delivery, and sustainment of core offerings, including:
• The Franchise Academy (our global community learning experience)
• AI powered Negotiation Simulation
• Learning and development aligned with best practice sharing
• The Franchise Capabilities Connect (intranet) site
• Other Franchise Capabilities programs, where needed

Stakeholder Consulting and Management

• Empower the operating units to activate globally designed programs to deepen reach and localization and influence the franchise community to participate and engage in capability programs
• Engage subject matter experts across the business to capture internal knowledge that can help set a baseline understanding and refinement of key skills

Candidate Capability Requirements

• Learning agility – ability to gain a working knowledge of the function and business, and to switch focus across various projects as needed (Franchise subject matter expertise not required)
• Critical thinking and problem solving – can bring structured thinking to complex and ambiguous topics
• Enterprise mindset - highly collaborative working style with ability to deliver results
• Communication and marketing – written and verbal, including strong storytelling capabilities
• Data-savvy – ability to gather and analyze relevant data to make informed decisions and report results to stakeholders
• Human-Centered Design – facilitate the creation of impactful learning experiences, always putting the learner at the center of design
• 3rd Party Collaboration – ability to work with third party vendors to develop custom programs

Candidate Background/Experience

• Experience leading learning and development solutions from strategy to implementation
• Strong knowledge of adult learning strategy, learning technology and measurement
• Passion for developing talent and enabling people to be their best selves
• Strong stakeholder management, including influencing without authority and the ability to create win-win with business leaders and within the broader HR function
• Proven experience of successfully juggling many items concurrently
• Working knowledge of broad talent strategy
• No degree required.
• MUST have 8 plus years of experience.