Program Support Manager

Description

Location: Hybrid - 80 Park Plaza 1 day per week & Remote

Energy Efficiency Program Support Manager

Role Overview

This is a individiual contributor role responsible for managing external vendors delivering energy efficiency programs. The manager ensures programs run smoothly, meet business and regulatory requirements, and deliver a positive customer experience.

Key Responsibilities

• Supervise employees and oversee vendor performance (both office and field).

• Ensure compliance with safety standards, business controls, and regulatory requirements.

• Lead cross-functional teams (Customer Care, Contracting, Procurement, Legal, Marketing, IT, etc.) to support program delivery and resolve issues.

• Develop, implement, and improve processes for energy efficiency program execution.

• Monitor Key Performance Indicators (KPIs) to ensure goals are met.

• Review and process invoices accurately.

• Identify opportunities for process improvement and automation.

• Prepare and present program status reports to senior leadership.

• Support special projects and storm restoration efforts as needed.

• Foster an inclusive, respectful, and collaborative work environment.

Required Qualifications

• Bachelor’s degree in Management, Engineering, Business, Finance, or related field and 7+ years of experience in energy efficiency programs, construction, or related fields.

  • (In lieu of a degree: 11+ years of relevant experience.)

• Experience managing vendors and leading cross-functional teams.

• Knowledge of Energy Efficiency or Electric Vehicle programs.

• Leadership experience in program or project management.

• Valid U.S. driver’s license.

Preferred Qualifications

• Certified Energy Manager (CEM) certification.

• MBA or advanced degree.