IT Service Delivery Technician

Description

Shift Hours 7 AM- 4 PM

Fully onsite

PPE: toe shoes

Can convert to FTE


This is a hands-on IT support role suited for someone with a few years of technical support experience who enjoys solving problems, helping users, and managing IT operations on site

THE ROLE:

• The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization.
• This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software.
• The technician ensures optimal system performance, provides user support, and maintains accurate service documentation.
• With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

CORE RESPONSIBILITES:

Technical Support:

• Provide technical support to customers via phone, email, or in person
• Troubleshoot and resolve hardware and software issues
• Install and configure new equipment and software
• Maintain and update existing systems
• Train users on new technology and software Service Delivery Management:

Identify trends and make recommendations for improvement Project Management:

• Assist in planning and implementing IT projects including but not limited to Network upgrade/dressing, manufacturing machine / IT tool support, UPS, and AV-related support.
• Coordinate with cross-function team members and stakeholders to ensure project success
• Monitor project progress and adjust plans as needed

QUALIFICATIONS:

• Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
• Strong customer service skills with the ability to communicate effectively with nontechnical users. 
• Excellent problem-solving abilities to diagnose and resolve technical issues promptly.
• Ability to work well in a team environment and collaborate with other IT professionals.

Additional Job Description

Individual Contributor:

• Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills.
• Builds knowledge of the company, processes, and customers.
• Solves a range of straightforward problems.
• Analyses possible solutions using standard procedures.
• Receives a moderate level of guidance and direction.