Jobs

Description

Onsite

schedule: Schedule is Saturday 6:30AM-5PM Sunday 6:30AM-5PM Monday 6:30AM-5PM Tuesday - 9AM-7:30PM 

Highly preferred to have Urgent care/Doctors office/Dental office experience Must have solid health insurance background

This position requires the full understanding and active participation in fulfilling the mission of Saddleback  Medical Center. 

• The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
• The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
• The registration representative is responsible for collecting and posting the patient’s financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
• Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Skills: 

• Ability to communicate effectively in written and verbal form
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enter notes in Epic as required.
• Ability to provide excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
• Maintains registration accuracy rate of 95% or better.

Essential Job Outcomes: 

• Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels. Adheres to a verbal verification of armband placement.
• Avoids HIPAA violations by accurately entering information into the Epic system to avoid passing on defects; such as incorrect patient name, PCP, guarantor and insurance information.
• Interviews, pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.
• Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.
• Collects and posts patient financial responsibility; including deposits, copays, deductibles, estimates, and/or coinsurance timely and accurately. Drops payment in the safe or cash drawer timely. Based on a monthly department cash collection goal. 
• Participates in and supports department specific performance improvement education, training, staff meetings, and projects. (Employee Engage

Experience

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred
• General computer skills required including electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education

• High school graduate preferred